Privacy Policy

1. Introduction

AirRoster ("we", "us", "our") is operated by AirRoster Pty Ltd (ABN pending), an Australian company. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable obligations under the EU General Data Protection Regulation (GDPR) where relevant.

By using AirRoster, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Name, email address, password (hashed), pilot certificate number.
• Flight and logbook data: Flight records, aircraft registrations, departure/arrival aerodromes, flight times, and related entries you create.
• Aircraft and syndicate data: Aircraft details (registration, type, hours), syndicate membership, booking records.
• Payment information: Billing name, country, and payment method details (processed securely via our payment provider — we do not store full card numbers).
• Usage data: Pages visited, features used, device type, IP address, browser type, and crash logs for diagnostic purposes.
• Communications: Any messages you send us via email or support channels.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the AirRoster service.
• Process payments and manage subscriptions.
• Send transactional emails (account verification, booking confirmations, maintenance alerts).
• Send product updates and marketing communications (you may opt out at any time).
• Comply with our legal obligations under Australian aviation and business law.
• Investigate and prevent fraud, abuse, or security incidents.

4. Data Storage & Security

Your data is stored on servers located in Australia. We use industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and regular security reviews to protect your information.

We will notify you and relevant authorities of any data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Syndicate members: Booking and flight data is visible to other members of your syndicate as intended by the service.
• Service providers: Payment processors, hosting providers, and analytics services who process data on our behalf under data processing agreements.
• Legal authorities: Where required by law, court order, or to protect the rights and safety of our users.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing of your data.
• Export your logbook data in standard formats (CSV/PDF).
• Withdraw consent to marketing communications at any time.

To exercise these rights, contact us at privacy@airroster.com.au. We will respond within 30 days.

7. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookie settings in your browser. Disabling cookies may affect certain features. We do not use third-party advertising cookies.

8. Children's Privacy

AirRoster is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice in the app. Continued use after changes constitutes acceptance of the updated policy.

10. Contact & Complaints

For privacy enquiries or complaints, contact our Privacy Officer at:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) .